We want you to love our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
Items sold by MSolutions are covered by the following comprehensive product warranties:
30 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping is on our account.
One Year Free Repair Warranty
Unless otherwise noted on the products page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair needs to be confirmed MSolutions via Customer Service. Customers will not pay the shipping fees for returning the item to MSolutions , We will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.
7 Day Dead on Arrival (DOA)
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. The item will be replaced with a new product free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at MSolutions.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is on us. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Warranty Exemptions and Notes
- Natural product degradation through use and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
- If the customer has damaged/misused the product, the product’s warranty is immediately rendered void. No compensation is available in such cases.
The customer voids the warranty if they:
– Flash the firmware of a device or root a device
– Open the body in an attempt to fix the device
– Modify, remove, customize, or swap parts of the product
– Use the device in a way that it is not originally intended for
– Continue to use the item once a fault occurs and causes more damage
- All returns must first be authorized by MSolutions’ Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again MSolutions reserves the right to refuse any compensation.
- All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, MSolutions will offer an alternative solution.
1. The shipping fee for returning the product back to us will be paid by Media Solution.
2. Media Solutions will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Support Center.
Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product S/N (Serial number).
2. Tell us what steps you have already taken to resolve the issue.
3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
Thank you in advance for providing all the information stated above.
Missing item(s), wrong item(s) or incorrect package sent
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product S/N (Serial number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
– If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
Other special product warranty
- Returns can only be accepted within 30 days from the date you received the item.
- All MSolutions products are strictly quality controlled prior to dispatch.
Notes about refunds
- For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.
- For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Reliable, helpful and flexible, MSolutions offers basic technical support over the lifetime of your piece of gear. Buy with confidence and enjoy the support you deserve.