For Distributors, Resellers & Consultants

MSolutions takes personal pride in providing high-quality products and service acknowledging that, in today’s industry, a useful piece of equipment is a major asset for keeping our customers satisfied. Our support group stands ready to answer all your ProAV questions including diagnostics, repair, replacements and general product support.

For Installers

To ensure that all installers are fully satisfied with our products, MSolutions urges all installers to directly contact their dealers or re-sellers to get up-to-date information and product support.
 [email protected]


Log Analysis/General Support Request

Our MS-TestPro enables you to generate log files. Please fill in your details and attach the log file. An analysis on your file will be sent back to the email address provided.
For general support please fill in your details and describe your support request in the message field

    For Log file analysis please upload atleast one file in CSV format

    Tx File


    Rx File


    Update Tester firmware form – Currently 3.02.56C

    • For the AP Name field, go to ‘Settings’ on your tester, look for ‘AP Network’ and you will see a four digit code following ‘Media_Solutions-‘. The 4 digit number is what you need to write in this field.
    • This field is for validation purposes and should be left unchanged.

    MS-TestPro Warranty Registration

    • This field is for validation purposes and should be left unchanged.