For Dealers, Re-sellers & Consultants

Media Solutions takes personal pride in providing high-quality products and service realizing that, in today’s industry, a useful piece of equipment is a major asset for keeping our customers satisfied. Our support group stands ready to answer all your Pro AV questions including diagnostics, repair, replacements and general product support.

For Installers

To ensure that all installers are fully satisfied with our products, Media Solutions urges all installers to directly contact their dealers or re-sellers to get up-to-date information and product support.


Log Analysis/General Support Request

MS-TestPro allows you to generate logs, please fill in your details and attach the log file. An analysis on your file will be sent to the provided mail.
For general support please fill in your details and describe you r support request in the Massage field


For Log file analysis please upload atleast one file in CSV format

Tx File


Rx File


Update Tester firmware form - Currently 2.00.45A

  • This field is for validation purposes and should be left unchanged.